I have my business mail configuration integrated on my Service Desk and I have a rule that creates tasks on the queue when an email is sended to a specific mail account.
What I want to know is if I can create a specific type of task via email.
What I mean is:
Recived mail without rule -> IT Problem queue task created
Revived mail with rule (specified sender for ex.) -> commercial information request.
Thanks in advance
What I have now is that when I recive an email in one specified account, jira creates a task as a email request.
What I want is to have the option to create another request type via email, when, for example, the email subject is one in concret.
I try to do it with Automation, but I think that it's not possible to do what I need
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