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Create specific type of task via mail

I have my business mail configuration integrated on my Service Desk and I have a rule that creates tasks on the queue when an email is sended to a specific mail account.

What I want to know is if I can create a specific type of task via email.

What I mean is:

 

Recived mail without rule -> IT Problem queue task created

Revived mail with rule (specified sender for ex.) -> commercial information request.

 

Thanks in advance

1 answer

0 votes
Jack Community Leader Aug 24, 2020

Can you better explain this "rule". Ultimately you can only create a single request type for email requests. However, it might be possible to change the issuetype or request type using Automation after the issue is created.

Of course.

 

What I have now is that when I recive an email in one specified account, jira creates a task as a email request.

What I want is to have the option to create another request type via email, when, for example, the email subject is one in concret.

I try to do it with Automation, but I think that it's not possible to do what I need

Jack Community Leader Aug 24, 2020

here is a test I just was successful with. Note you cannot use "Project automation" you can only do this via "Automation".

automation.jpg

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