How to integrate whatsapp in Jira cloud like chat bot?

[Karthik SM]

Hi Team,

Is there any way to integrate whatsapp so that end users can create incidents directly from whatsapp like chatting with bot?

[Angélica Luz · Accepted solution]

Hello @Karthik SM,

Welcome to Atlassian Community!

Searching for add-ons and similar cases, I'm afraid to say that this option is not available at the moment.

The only add-on on our marketplace is related to notifications and not to create tickets.

• WhatsApp Notification Cloud

Regards,
Angélica

[Alex]

Hello everyone,
We inform you that we are closing a partnership with an Atlassian Platium company to support us in improving our plugin, making it stable and more complete.

[Flavio Bentancour]

Its this available for JIRA Server version? Or it this planned?

[Malina Bičvić]

The marketplace app Omnichat for Jira Service Management  is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It provides SMS and WhatsApp integration

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip

[Allison Carlson]

@Malina Bičvić  thank you for providing a linnk to the Atlassian Success story. I was looking at 2 different marketplace apps, in order to provide WhatsApp > JSM integration, and this helped make my decision for me!

[Malina Bičvić]

@Allison Carlson 

Great to hear that the link provided helped you make the decision.

What did you decide if I may ask and why?

Best,

Malina