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How to integrate whatsapp in Jira cloud like chat bot?

Hi Team,


Is there any way to integrate whatsapp so that end users can create incidents directly from whatsapp like chatting with bot?

2 answers

1 accepted

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Answer accepted

Hello @Karthik SM,

Welcome to Atlassian Community!

Searching for add-ons and similar cases, I'm afraid to say that this option is not available at the moment.

The only add-on on our marketplace is related to notifications and not to create tickets.


Hello everyone,
We inform you that we are closing a partnership with an Atlassian Platium company to support us in improving our plugin, making it stable and more complete.

Like Mariana Garcia likes this

Its this available for JIRA Server version? Or it this planned?

The marketplace app Omnichat for Jira Service Management  is the answer


It provides SMS and WhatsApp integration

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip

@Malina Bičvić  thank you for providing a linnk to the Atlassian Success story. I was looking at 2 different marketplace apps, in order to provide WhatsApp > JSM integration, and this helped make my decision for me!

@Allison Carlson 

Great to hear that the link provided helped you make the decision.

What did you decide if I may ask and why?



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