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The marketplace app Omnichat for Jira Service Management is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management
It provides SMS and WhatsApp integration
It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip
Hi @Karthik SM ,
We have a great live chat app for Jira Service Management that supports integration with WhatsApp as well. Take a look at Chat for JSM by Appfire, it should meet your needs.
Jira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.