The marketplace app Omnichat for Jira Service Management is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management
It provides SMS and WhatsApp integration
It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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