How to integrate whatsapp in Jira cloud like chat bot?

Karthik SM August 24, 2020

Hi Team,


Is there any way to integrate whatsapp so that end users can create incidents directly from whatsapp like chatting with bot?

3 answers

1 accepted

1 vote
Answer accepted
Angélica Luz
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August 25, 2020

Hello @Karthik SM,

Welcome to Atlassian Community!

Searching for add-ons and similar cases, I'm afraid to say that this option is not available at the moment.

The only add-on on our marketplace is related to notifications and not to create tickets.


Alex September 4, 2020

Hello everyone,
We inform you that we are closing a partnership with an Atlassian Platium company to support us in improving our plugin, making it stable and more complete.

Like Mariana Garcia likes this
Flavio Bentancour October 12, 2020

Its this available for JIRA Server version? Or it this planned?

Snehagardenwork Work
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March 22, 2024


2 votes
Malina Bičvić April 13, 2021

The marketplace app Omnichat for Jira Service Management  is the answer


It provides SMS and WhatsApp integration

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip

Allison Carlson June 30, 2021

@Malina Bičvić  thank you for providing a linnk to the Atlassian Success story. I was looking at 2 different marketplace apps, in order to provide WhatsApp > JSM integration, and this helped make my decision for me!

Malina Bičvić July 1, 2021

@Allison Carlson 

Great to hear that the link provided helped you make the decision.

What did you decide if I may ask and why?



0 votes
Iryna Ihnatiuk {Appfire}
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October 17, 2022

Hi @Karthik SM ,

We have a great live chat app for Jira Service Management that supports integration with WhatsApp as well. Take a look at Chat for JSM by Appfire, it should meet your needs. 

Jira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.

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