So, I'm having some trouble setting up my Help Center.
Demo-desk - you can delete the project altogether but you may not wish to do this. I would recommend simply limiting the people that have access to this. For example if you are the only agent/admin then you will be the only one to see the project.
Location of Request Types - You can't customize this. How it displays is dependent on how Atlassian has it implemented at the time.
KB articles - you don't answer directly with a KB. The customer can read the article and if it addresses their issue they wouldn't need to open a ticket
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