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Layout issues in Help Center

Hi community!


So, I'm having some trouble setting up my Help Center.

  • First of all, I can't seem to remove the Demo-Desk from the Help Center page.
  • Is there a way of having the different request types and KB articles in the home page instead of having to click on the project to see them? 
  • How can I answer an issue directly with a Knowledge Base article?



1 answer

0 votes
Jack Community Leader Aug 24, 2020

Demo-desk - you can delete the project altogether but you may not wish to do this. I would recommend simply limiting the people that have access to this. For example if you are the only agent/admin then you will be the only one to see the project.

Location of Request Types - You can't customize this. How it displays is dependent on how Atlassian has it implemented at the time.

KB articles - you don't answer directly with a KB. The customer can read the article and if it addresses their issue they wouldn't need to open a ticket

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