how to make Request type wise email notification
how to make assignee field visible while raising issue.
I've uploaded the .jar for Ukrainian language, chose it in the Customers Portal but there's still no translation going on. What may be the problem? Here's the screenshots: Judging from this the...
Hi, When the INGRESSCOOKIE expires before the JSESSIONID we get a blanc page when we visit Jira / Jira Service Desk. We did set our JSESSIONID and INGRESSCOOKIE timeouts to 10h. When a user logs in...
In the link https://community.atlassian.com/t5/Jira-questions/JIRA-Automation-Set-Original-Estimate/qaq-p/68804 is described how to set the Estimate field using JSON. I want to use...
When I am trying to retrieve some data using the JQL statement, the queues in the project shows an error (Internal Server Error). Can anyone help me what I need to do with it?
I created an Atlassian account for my business but I used my name for a testing reason and I configured it, but now I need to change the site name, I need some support with that. For exa...
Do any one know how to back date issue in jira service desk?
Is there a way to add share with option while the customer is filling the information regarding the issue he is creating? Let's say: The customer fills the request and before pressing submit decides ...
Hi everyone, thanks in advance! We receive customer support questions for our apps through email, and most of the time there's no issue. However, our apps are listed on the Shopify marketplace, and ...
Hi, I am leveraging the new Project Automation in Jira Service Desk Cloud, and ran into a problem when configuring the HTML email reply template. There is a smart value that allows me to do ...
...t; "defaultGoal": true > } > ] > } > > }' \ &n...
How can I make Attachments visible to Customers at View Issue screen (Customer Portal)? Our customers can upload attachments when they are creating new requests but they can't see them when viewing ...
Jira Server 8.11 I have a user who is in the jira-servicedesk-user group. He is able to edit project settings and edit automations for the service desk. However, when he tries to do an "Alert User" ...
Is there any keyword # that can be used to resolve or close ticket?
For some reason I'm not getting push notifications on the mobile app? I'd like a notification when new tickets are raised and when responses are made. I get the email after a few minutes but I thoug...
If I have a single client for which I have multiple organizations set up in JSD, is it possible to set permissions on file lists or wikis on the linked confluence space so that an organization can on...
In the Jira Service Desk, Project Settings details, there are input fields for Name, Key, URL, Project Type, Project Category, etc. What is supposed to be entered in the URL field?
I am using Google Chrome and I am hitting the marketplace area and every time I click on a product, I receive an error: upstream connect error or disconnect/reset before headers. reset reason: conne...
Hi, I can't use Organizations is EMPTY and I can't use Organizations = None. BR Catrine
Hi all, Is there way (add-on or built in jira function) that let my customers order their requests (issues) in the "Request"-view in the Customer Portal (that the customers see) by Status or...
Can we disable the Edit File button in the preview (via Portal - fine help and services) Using Jira service desk cloud standard linked with Confluence cloud free thanks
Hi, For some reason when I add my O365 account as email handler and test it with connected project, the result is authenticate error. Then tried with other, eg. gmail and other O365 account, working...
I am trying to deactivate a user, following the instructions below that I have found in the Help section ... ... but there is no Operations column in which to find the Edit option? (see below fo...
Hello, I was wondering if it is possible to change the font of the Filed titles or descriptions in the customer portal? I've included a screenshot with markings of the textbits I'd like to customize...
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