Unable to create Widget

[Colab Notes]

Whenever I select Channels -> Widget and try to save the widget I get an error - "We can't save the widget right now. Try again in a little while."

Can someone help me how to go around with this error? I am new to Jira.

[Angélica Luz]

Hello @Colab Notes,

Welcome to Atlassian Community!

This issue happens when the widget add-on was not correctly installed on the site, so it's necessary to uninstall and install it again and this is something that only us from Atlassian can do.

I uninstalled and installed the widget and it should work now.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Colab Notes]

Hello @Angélica Luz I can now create the widget but while adding it to my webpage it give samesite attribute error - 

A cookie associated with a cross-site resource at http://atlassian.com/ was set without the `SameSite` attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.

Could you please help with this?

[Angélica Luz]

I'm glad that it's working now, thank you for confirming.

Regarding this message, the team responsible for the widget confirmed that widget doesn't use cookies for authentication, so it shouldn't affect its functionality.

Are there any errors on the UI when the customer tries to create a ticket?

[Colab Notes]

Unfortunately, UI is not getting rendered due to this error.

[Angélica Luz]

Thank you for the information.

Would you mind sharing with us the script code of the widget? 

Where are you adding the widget code on your page? 

Have you tried to load the page using another browser just to check if it loads normally?