Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to create Widget

Whenever I select Channels -> Widget and try to save the widget I get an error - "We can't save the widget right now. Try again in a little while."


Can someone help me how to go around with this error? I am new to Jira.

1 answer

0 votes

Hello @Colab Notes,

Welcome to Atlassian Community!

This issue happens when the widget add-on was not correctly installed on the site, so it's necessary to uninstall and install it again and this is something that only us from Atlassian can do.

I uninstalled and installed the widget and it should work now.

Please, give it a try and let us know how it goes.


Hello @Angélica Luz I can now create the widget but while adding it to my webpage it give samesite attribute error - 

A cookie associated with a cross-site resource at was set without the `SameSite` attribute. It has been blocked, as Chrome now only delivers cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at and


Could you please help with this?

I'm glad that it's working now, thank you for confirming.

Regarding this message, the team responsible for the widget confirmed that widget doesn't use cookies for authentication, so it shouldn't affect its functionality.

Are there any errors on the UI when the customer tries to create a ticket?

Unfortunately, UI is not getting rendered due to this error.

Thank you for the information.

Would you mind sharing with us the script code of the widget? 

Where are you adding the widget code on your page? 

Have you tried to load the page using another browser just to check if it loads normally?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you