Hi,
i want to make custom automation that contain Approve or Decline button on JSM.
how to make these button show up to approval ? (via email) pic attached
because i need more word and ticket details to show. not only "This Request Requires your approval".
Best Regards,
Adithya Varian
@adithya Is there a reason you can not use the delivered email functionality for approving and denying and have to use an automation? https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/
The only way I know how to do it is to transition the workflow back to the status that generates the email requesting the approval so it sends again.
Hi @Brant Schroeder ,
Yes, becauae i can't find suitable value for Ticket Status and Custom Field called "site" (2).
Also, how to make Appove or Decline is below Body Text ?
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@adithya If you setup approval emails https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/ then the approval email that goes out will include the buttons. Make sure that the approval required customer notification is turned on.
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How about the custom field ? and ticket date details ? is it possible to show ?
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The variables that are available you can see as you setup the email. Here are some feature requests that you can vote on.
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