Hi Experts,
We have developed a custom Request form for the customers to collect information like their departments, user IDs , Location Address etc. I would like to know how can I build a report or if there is a standard report available where I pull the information an user fills out while creating the tickets? For example in our case I would like to pull a summery report that will provide the users and their departments submitting the requests. Please let me know if you know more details.
Thanks for your help.
Jyotsna
Thank you @Ravi Sagar _Sparxsys_ Ravi. One of our issue type has two request forms associated to it. One of the form tracks the Dept of the user who created the issue. I would like to create a report to see which Dept created the maximum number of tickets. I could not achieve it through Queues or the standard reports available. Can you please elaborate a bit ?
Thank you in advance.
Jyotsna
There are various places in Jira where you can go to create reports or view list of tickets raised.
- In built project reports in JSM projects
- Queues
- Issue Navigators: use JQL and saved your searches
- Jira Dashboards
- Embed Jira reports in Confluence (if you are using it)
- Dump in CSV/Excel to report outside Jira
For instance you can create a simple pie chart showing the number of tickets by departments (if that is a field in your request form).
Is there any specific report you are looking for? Try explore the native dashboards and gadgets.
Ravi
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you @Ravi Sagar _Sparxsys_ Ravi. One of our issue type has two request forms associated to it. One of the form tracks the Dept of the user who created the issue. I would like to create a report to see which Dept created the maximum number of tickets. I could not achieve it through Queues or the standard reports available. Can you please elaborate a bit ?
Thank you in advance.
Jyotsna
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.