Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Jira SD SLA timer minutes

How to set the SLA timer to be in minutes rather then hours?

1 answer

1 vote
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2022

Hi @Константин Луговской ,

currently you can't setup time format. Btw, the ggod nes is that Atlassian is going to release this feature https://jira.atlassian.com/browse/JSDCLOUD-59

Hope this helps,

Fabio

Hi @Fabio Racobaldo _Herzum_ 

I understand correctly that now I can not set the SLA "Time to first response" to 15 minutes?

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2022

Hi @Константин Луговской ,

Ho, you can do that! Please add 15m as time goal in your SLA

I tried but the system throws an error

Screen Shot 2022-04-04 at 15.04.20.png

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2022

Sorry @Константин Луговской but I can't retrieve the information about the error. Please could you use JIRA with US language so we can support you on that?

Goals may be left blank, or they must be defined according to the following format 4 hours 30 minutes

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2022

It seems a browser issue on your side. I'm able to do that on my cloud instance. Please try with another browser or cleanong your browser cache first.

I tried through Safari (cleared the cache) and on another cloud instance, the error remained

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2022

could you try to switch to US language and try to setup 15m. I could be related to your language settings.

Thanks

Thank you, it turns out that in Russian the minutes are "мес". Mouth in US

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2022

Please mark my answer as accepted ;)

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events