Community resources
Community resources
Community resources
Jira Service Management
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I've been using free version of service-management which allow 3 users to manage tickets , I've admin account and was one of the 3 on the service-management group. I've remove my self from the gro...
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Hi All, I want to request to take over the ownership of the project jira board due to the last owner already move to other company. is it possible or not ? and can u share how to do it ? Re...
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Hi, I'm trying to configure oAuth 2.0, but it is missing from the system list. I'm a jira-administrator, i'm running https. Version 8.22.1 of jira core, 4.22.1 jira service manager. P...
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how to connect Jira service management and power bi
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How to create a new folder or Bookmark to move all my JIRA "Filters" and "Dashboard" group-wise.
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Hi, Please, someone, help to provide the step-by-step process for "How to log issue via email" in the Jira Service Management (Cloud).
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Hello. Trying to use automation to get the Component Lead for a specified Component. I have a web request returning all project components. And I can iterate through them to display any attrib...
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Is there any limitation of exporting excel CSV (Current sheet)? Please see sample image below as i want to export a Jira ticket for the month of November 2021. but there is a missing day from 1st of...
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Hello, I am trying to have email notifications sent out to the owner when the 'Owner' field is assigned to someone. Would I just select Event 'Issue Assigned' and then select 'Owner' f...
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Hello, Is it possible within JQL to create a filter that returns any tickets where a specific user is mentioned/tagged in any of the comments? Thanks.
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How to change the "From" filed in an email that is sent to a customer from Service Desk management, for a specific project? Now there is an old Project name which we changed in the meantime.
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Hi everyone, we are offering our customers applications like Fleet Management and Maintenance Management. I saw that we can integrate widgets so that users can create tickets. Is there also a...
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How do I assign a JIRA Service Management cloud tickets to a Atlassian Team (Created from People Menu bar of the Cloud Site)? Do I need to create a custom field as Team as a multi-user picker or Gro...
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Hello Jira community. I hope you can help me with this question: 1. I created a cascade custom field. The parent is Electric and the children are :Broken light switch, Emergency light...
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- jira-service-management
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Hello Jira community. I hope you can help me with this question: 1. I created a cascade custom field. The parent is Electric and the children are :Broken light switch, Emergency light...
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In my service project settings, under PEOPLE I have a number of Service Desk Customers listed. I'm assuming they are getting added when they "enroll" into our portal. Is there a way to systemically a...
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Is it possible to collect additional information when a customer signs up? Asking for things like phone number and other valuable information as well as breaking up first and last name would be helpf...
256 views 3 0 Deleted user April 1, 2022 -
I'm looking to maximize performance and while efficiently running scans at a maximum thread time setting.
251 views 0 0 Deleted user April 1, 2022 -
Hello again guys, I have an automation rule in place to automatically link issues based on my custom field "User's Email Address". the way that it is currently working was fine, but I noticed it sta...
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Hello guys, I am trying to set up some validation on one of my custom fields "User's Email Address" (customfield_10041) to make sure when a value is entered into that field, the email is valid or at...
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The field is a dropdown and has 4 options. It has always worked and showed all 4 values, but it suddenly only shows 2. Form preview shows all 4 - just not portal. ...
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Hi, We are exploring the reporting option in Jira Service Mangement. We want a details report which would tell us how much time spent in each status (Stage) for a particular issue type. Is there a s...
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Tickets go straight from Inbox to In Progress with a Jira automation causing unassignment of tickets. How can stop this and how can I can I make an automation that tran...
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Hi, We are Trying to Change the Text or more specifically we want to put some text before the Privacy Policy on the Login Screen. Now is the question if it is even possible
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Dear community, Does someone know if there is a way to automatically anonymize users in Jira? For example, to anonymize service desk customers if their account was inactive for 2 years. ...
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