Some client emails aren't populating the "Organization" field on new issues. Note: This is not for portal submissions, but specifically email. We use the Organization field to auto-assign new issues. We have an internal user with an external client's email for testing, and their emails don't populate the Organization field even though that email is listed as a customer in the organization field. However, some clients that email in do get properly assigned to an organization.
Is there some sort of weird API interaction between the MX endpoints of some users and Atlassian that is setting the "do not share" flag (similar to in the portal) and preventing an organization being assigned to the issue for some users rather than others?
Alternatively, anyone know how I can have automation check if the reporter is a member of an organization and then manually set the organization via JQL? Something like:
IF reporter IN organizationMembers("KPMG") SET issue.organization("KPMG");?
Thanks!
