Do you know maybe how to set that approvers will be reporter (issue sent by email) and assigne person? I try by post finction but I can add there only one person reporter or assigne. Using automatio...
Buenas tardes: Quería saber en dónde puedo ver las diferencias que tiene una Gestión de Servicios de Jira premium pagada y un trial del mismo producto. Muchas gracias por adelantado. Saludos
Hi, how would I go about generating a report that lists number of resolved incidents by TYPE? The purpose is to list incident TYPES in order of highest to lowest logged volumes over a specified perio...
Good afternoon, I would like to create an automation or modify the client notification so that the notification only reaches the user with whom the approvers field has been filled in, not all the use...
I have created an automation rule. When an issue was created. Priority Equals to Urgent Then Send an mail to the receipts. But the rule is not working. I am not sure about the reason. In my proj...
As part of a new account onboarding/vending request use case in JSM I would like to know if it is possible to create a confluence page (per new account request) and to output values from the issue to...
I'd like to move the tickets in the example from the 'Open Requests' tab and move them to the 'Closed Requests' tab. Tickets in a (sort of) done status show as Blue (rather than Green...
Hi, How the Organizations are maintaining their changes from project to Project or Instance to Instance. For Example: If i am having 2 Instances which are Dev and Prod i don't want to do any kind ...
Hello, My company is using Jira Service Management 4.15.0. The implementation is in Windows Server 2016. Could you please tell me the steps for installing SSL Certificate? Thank you in adv...
When i am selecting the Host as unknown Host, after creating the ticket it is showing as Unknown CI. Here i am creating the ticket using Rest API YARC tool. I want to create a ticket using Unknown ...
Hi everyone, I am doing a service portal which can manage tasks about provisioning and deprovisioning. For provisioning, it's quite easy. - An user will have to create a ticket of which s...
Good morning, I have created an automation rule (when a value is changed). I want to extract part of a custom field (an id number surrounden with []) and store it in another custom field. I am usi...
Columns for administrators and users are different. I can see Status, so I can complete the issue, but other users cannot see this Status column. how can i make it visible? Permissions fo...
Hey All, I want to give access to the customer so they can add anyone in the Copy when logging a request from the portal. I know that when I am giving them rights the other projects can be visible...
Hi everyone or anyone. I am self teaching myself Jira and trying to find if the following automation can be achieved. Using Jira I am trying to create an automation on my Kanban board to move a iss...
Hi there, I have an automation rule that creates new objects in Assets based on data from the form. I keep getting the following error; {"errorMessages":[],"errors":{"Restock Level":"The value pro...
We have 2 iPads in our office that students use to enter support tickets for their laptops, in order to provide us with their name, password etc. How could I set up a timer on the submission which ta...
Hi, In the Issue type i have Incident, Change and Access request If i select Incident i can see only Mandatory fields as well if i want to keep all the fields in the Create issue form i need to go...
Can u please drop some different use cases to each kind of option for adding people to an issue? 1. A watcher 2. Request participant 3. Additional Viewers Thanks ahead
I want to automate the steps to count and generate a sum of a specific custom field. The custom field is a single select list. There is a secondary custom field to contain the sum. This is the autom...
Hello, Within one of our project desks in Jira, occasionally, when an issue is created, it will show the reporter as 'Anonymous'. Not sure why this is and it appears to be stemming from one sp...
Hi, I have an Assets CMDB in Jira. We have following hierarchy: Customer (entity containing customer contact information, etc) ---Asset (entity containing licensing informati...
Hello All, I'm curious to know if there is a way to shut off Slack threads for ticket updates. Example: I work strictly out of JSM website and address tickets there. I constantly get Slac...
Hello people! On the Issue Search page is possible to export the resultset with ProForma forms. But ths feature only works for users that have permission to administer the project. For users witho...
We have a service desk in our project where you do not have to have access to Jira in order to submit an issue. Which is how we want it set up. However the service desk user is able to go into ...
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