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I'm curious to know if there is a way to shut off Slack threads for ticket updates.
Example: I work strictly out of JSM website and address tickets there. I constantly get Slack threads for each update. It's redundant and way too noisy.
Any suggestions are much appreciated!
If you are the full admin for your site and env, then you just need to turn off the integration between JSM/Slack. This type of integration is not setup out of the box.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team