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I want to give access to the customer so they can add anyone in the Copy when logging a request from the portal. I know that when I am giving them rights the other projects can be visible to them which I want to hide. So what I am thinking is the Lable is the only field that can take input from multiple emails. So I am giving the user label filed name as CC Users so they can add CC whom they want to then I want to copy the lable value to Request Participants via automation rule but its not working perfect. Can some guide me with the smart value?
Hi @mmhassan ,
Welcome to the community !!
There is a system field "Request Participant" in Jira service management which can be used by customers to share/add required users while creating ticket or in different stages.
You can grant customers the access to share tickets from JSM Project settings --> customer permissions. Select appropriate option.
Attaching screenshot from my project.