As soon as I ask question in Jira Help Community, the question state is in "Watch" so I manually have to click on "Watching" then only I'll get Email update, if any update happens. So is the...
Please see this screenshot below: I use "Jira Cloud by Atlassian" Android app, As you can see, Most of the time I want to create a new issue in "General Jira Project". In the screenshot,...
I insert some custom field through 3rd party app in jira issue type screen and these custom fields are shown in the screen in jira cloud(web) but the problem is these custom fields are not shown in m...
I have a requirement to get the activity data inside a jira SD ticket but i am unable to find a rest api using which i can access the data, i need help in finding the rest api through which i can acc...
Hi, I am using Jira service management which I can design a form and populate and link to request of Service portal. However, I am looking for an advanced condition requirement: - User need to exte...
I am testing the product using a free-cloud version. I would like to know if is possible that the customer (unlicesed user) can attach files using the portal (after the issue was created). Thanks ...
Hello everyone, please your help, I currently have Opsgenie integrated with Jira, it was working fine. Now it only allows adding comments from Opgenie to JSM and vice versa, but when I want to cl...
Hi All, I am looking to see if the Timeline view (in JSM) for incident response post-mortem is in place. We are currently using it via OpsGenie, but we would like to transition ou...
I am trying to import a .CSV to a particular object in Assets. One of the columns (Business Criticality) matches to an attribute that references a different object type. JSM is telling me I need AQ...
What my company uses: - Slack and Teams for support questions with external customers - Slack for our internal discussions - Jira for ticketing - Confluence for an external "Client Wiki" that can...
I am testing the product (free-cloud) version. I created a request type with some customized fields. When the customer sends the request by mail, only the fields of summary and description are showed...
I am testing the product (free-cloud) version. I would like to know if is posible that the customer (unlicensed user) can see the files (attached by the agent) in the portal when they are asked to ap...
I'm running into a problem where my issues get assigned, then re-assigned because of a check I have at the end of my automation that looks to see if the issue is un-assigned still. Its almost like th...
I am getting an error when creating a new issue about the security level but I don't have security level set on this project. In looking at our JSM instance we actually are not using security levels ...
Hiya! I'm trying to see if this is possible.. I'd like to set the minimum approvers required for a change based on a field -- ideally the "change risk" field. I'm hoping to require 1 approvers...
When I reply to customer (external or internal) on an issue, the email notification received just shows "[●●●●●]" as the comment made. How do I fix this? Please help
Hi everyone, I use "Advanced Roadmap" in Jira and if I export to "csv" I have a lot of fields such as: Hierarchy Title Project Releases (roll-up) Releases Team (roll-up) Team Assignee and s...
How to create a filter to find out the bug changed from the stuatus in progress to done in the past 7 days
Hi, I have configured the workflow portal settings but i can see only one Transition but i created for 2. I want to seeL2-Assign to SPINS Team as well. Thanks,
Hello, ist it possible to resize the jira issue view in server/data center? If you open a ticket in jira to view all details the screen is more or less devided into 3 areas. Left area with menue whi...
Our service desk is considering the move to JIRA Service desk. However, the crucial functionalitu is integration with existing Call Center software. We need functionality, that creates JIRA ti...
Hey, so I have a direct hyperlink to the Create Issues page, I can get it to point the the correct issue type, summary etc but I am unable to populate the Request Type field. A little help on whethe...
Hi, I need more under on how the How SLA calculated if the status is re-opened? I noticed that when the status changes to reopen the SLA , the also SLA was gone.
Hi, Can some will help me out end user portal users will be able to Modify the Status ? I see that those option is not available but user can be able to Either Approve/Decline from the portal. Can...
Hi, I want to create a Dashboard for End users(Customers) to view purpose. can some one will suggest me that I need to provide a Dashboard link to the user. Thanks,
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