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Report to list number of incidents by type for extract to CSV

Hi, how would I go about generating a report that lists number of resolved incidents by TYPE? The purpose is to list incident TYPES in order of highest to lowest logged volumes over a specified period.

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Trudy Claspill Community Leader Dec 02, 2022

Hello @shaunmichaelshehab_gmail_com 

Welcome to the community.

Do you want the total number of incidents resolved over that entire time period?

Within Service Management you can make a custom report for incidents resolved using the predefined Resolved series. You can add several Resolved series to the report, each one with a filter for issue type.

Screen Shot 2022-12-02 at 4.38.56 PM.png

By default it will show you results for the past 7 days, but you can change that.

Screen Shot 2022-12-02 at 4.43.35 PM.png

 

If you choose the Custom Range you can set a custom date range and it will give you some options for how you want to group the results into time periods within that range.

Screen Shot 2022-12-02 at 4.44.45 PM.png

 

When you export the results to CSV you get totals per the time period groupings for each Series you defined.

Screen Shot 2022-12-02 at 4.40.38 PM.png

Thanks Trudy, 

 

I think this may resolve some of my query, but I will play around and probably ask for some more advise to flesh it out further.

 

Regards

Shaun

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