よくあるお問い合わせ Q. カスタマーポータルの画面において、リクエストした課題を “すべてのステータス” で表示すれば一覧表示されますが、 ”クローズされたリクエスト” や “未解決のリクエスト” で絞り込むと表示されません。ワークフローはカスタムされたものを利用しています。 解決策・回答 A. 下記のいずれかの原因が考えられます。つきましては、上から順...
Can I set up an auto-reply email for customers' tickets and edit the contents of the auto-reply email?
Hi, Can some will help me out How to Create Matrix in JSM Project. for example: what role can able to use for access only customer portal Permissions, Schemas, how to use the permissions and so on...
Hi, New to Jira autmation & rules. I want to create rules that I can reuse, by calling these from a "parent" rule. but I can't seem to find any good explanations / examples. ...
We have a large number of customers across various organizations using our products and would like to offer them a platform similar to Atlassian Community where discussions, questions and answers, vo...
Hello! I have created a new Issue Type and want to add it to every board we have. Currently, each board is configured to have its own unique Issue Type Scheme, so how can I add this new issue type ...
I got a report from a user from one of my projects that it takes 4-5 hours for tickets to populate in the queue from the time an email is sent and they populate. They said it populates in bulk. Does ...
è possível inserir opção de compartilhar chamado com mais de uma pessoa no ato da abertura? se sim, como se faz?
Estou com um problema que quando abro um chamado adicino um anexo no chamado o cliente final não consegue visualizar o anexo aparece nada pro mesmo somente texto ou seja tudo do chamado menos o anexo...
Hello, I am looking for a method for my team to capture their time for the JSM issues they work on. I am aware of the Jira time-tracking functionality but I would like to use another opti...
I linked our support email address today (support@company.com) via Project Settings > Email Requests > Microsoft All is working well on pulling emails in from Outlook to Jira. However ...
How to change my workflow for incident and for change and for service request present i am getting change workflow for all type of issues like incident and change and servicerequest
Hey guys. I have a question related to projects. Is it possible to creat a sheet in jira, which shows all information of a project like costs, progress and so on? As a summary to get a quick overvie...
Hey guys. Do you know how to creat a customer satisfaction survey which occurs regularly and automatically in jira? After the product has been delivered we would like to ask our customer regularly ...
Is there a way to set project `features` available under jsm project settings using rest API? I looked at the Jira Service Management REST API but it doesn't have the option to get/set proje...
This is the filter we are using and the owner has shared it with the proper project so they should be able to see if. due <= 5d AND project = SS AND issuetype in (standardIssueTypes(), Epic, "Res...
Hi, I am trying to set up a JQL query within a webhook so that when a new ticket is logged and a certain field is selected it will send a message. Flow: - Within the self service portal a us...
I'm trying to set up a report to do as the subject Track success with percent of SLAs met. Following the instructions, I get a report but the % calculations seem incorrect. For example I wan...
Currently the only SLA we have set up is the 'Time to first response'. When a customer creates a ticket, Jira automatically sends them the initial email saying "Thanks, we've received your r...
I received a message this morning when logging into JSD: "From January 2023, we'll start removing access to the old issue view. Apps and extensions that display this view won't work anymore." After...
Hi, I'm hopeful someone can help with what I hope is a simple query. We are in the early stages of setting up our cloud JSM Helpdesk and would like to achieve the following; When a user logs a...
We have 2 service desks both of them have the same automation, we received a request from one of them but when our team replied to that request it was sent from the email of the other service desk an...
JSM Widget Fails at Log in with error Something went wrong while attempting to validate your credentials. The widget is embedded into our SaaS product. The user gets a login screen if not ...
I want to change the Project Key, how do I do this?
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