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Items sent from JSM not appearing in Outlook 'Sent Items' folder

I linked our support email address today (support@company.com) via Project Settings > Email Requests > Microsoft

 

All is working well on pulling emails in from Outlook to Jira. However none of our replies we send from Jira are showing in the Sent Items of Outlook.

* I have confirmed that outgoing emails are reaching their destination.

* I have also checked the Mail Logs in Project Settings > Email Requests > View Logs. Connectivity shows as working with no error messages.

 

I'm a bit stuck where else I can look to see what's causing the problem. Does anyone have any suggestions?

 

Thank you.

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