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Anexos adicionado interno não aparece para o cliente

Estou com um problema que quando abro um chamado adicino um anexo no chamado o cliente final não consegue visualizar o anexo aparece nada pro mesmo somente texto ou seja tudo do chamado menos o anexo que insiro.

 

Qual procedimento configuro para habilitar que o cliente final visualize o anexo?

1 answer

Olá, em qual produto você está tendo este problema ? Jira Service M ?

Quem abre o chamado tem a opção de add um anexo ?

Isso jira service M. Sim tem opção e anexo o documento normalmente o problema só é para o cliente visualizar. 

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