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How to change my workflow for incident and for change and for service request present i am getting c

IT HelpDesk
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January 9, 2023

How to change my workflow for incident and for change and for service request present i am getting change workflow for all type of issues like incident and change and servicerequest

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Joseph Chung Yin
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January 9, 2023

@IT HelpDesk -

You will need to ensure that the WFs used in your JSM project is a copy of the original WFs first, then you will need to also ensure that the WF scheme itself is only for your specific JSM project too.

This way, the WF scheme and the WFs included in the scheme are setup for your specific project only.  So when you make WF changes, it will only affect your specific project and not for the entire system.

Hope this makes sense.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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