Hello, I have a weird issue, when a customer send email to helpdesk@domain.atlassian.net no tichet is created automatically. If I send an email the ticket gets created. The same customer allr...
Dear community! I have an approval step in my request, when the user have to approve/decline it. After confirmation from approver, notification on the portal are turned off for approver, so a...
Hi everyone, I have a problem with processing email notification in my Jira server 4.22.6 instance. I'm receiving notifiactions sent by another, cloud jira, which are rejected by automatic fil...
Hi, I have created a group called "Dev-Prod Support Group" if ticket is created/update user will get a notification for this i have created a Automation Rule but it is not working as expected....
Hi, I have migrated 325 issues from One instance to another which is i have exported from source to Target instance and Issues are imported successfully. But once the import is complete...
Hi, I have created a workflow property which once the Incident is closed then all the fields in the form are NOT Editable and it is working fine. Workflow property: Still i am able to edit the...
I am looking for a standard report or a widget that will allow me to report: Open tickets per day per assignee for a specific project on a given timeframe x axis: days between x date and y date y...
I have Jira Service Management set up. Customers are able to submit requests and upload images/attachments through the Portal when first making a request. My help desk staff and administrators can re...
We were able to use @mention in custom field (text box with jira wiki style renderer) in Jira Service Management Cloud to mention someone's name, but it is not sending notification to that user ...
Good Afternoon. i have a problem and i needed some help, i'm creating an automation where when an incident enters the "waiting for priorization" status, this automation will continue with the creati...
I am trying to write out a rule that will copy a field from one child issue to another. All the issues are tied to the same epic. For example, two stories are tied to the same epic, however,...
When we create an incident in Jira Service Mangement and link OpsGenie alerts to that issue, is there a way in the OpsGenie analytics or API to report on those alerts? In analytics there doesn't seem...
If I have a team of 10, and 5 of them are in T1 group and 5 are in a T2 groups, how can I determine the permission in the T1 group and T2 group? When I look at the group permissions, it says "There a...
I have several one to many relationships that I am attempting to create is assets. In my example I have a sales agent that is affiliated with multiple merchants. I created an attribute within a sales...
I'm testing assets and I'm unclear if I'm doing something wrong. I've created an object within an object type, have defined atributes, and have created dependencies. I am clicking on object graph, bu...
Hi, i currently have a simple automation rule with a manual trigger which will clone an EPIC to another project. What i am looking to do now is develop the rule so that where i have multiple (say 30...
Hello Atlassian community, We are setting up a complex CMDB on Jira Insight (Asset Management) and I have some specific use cases that I was not able to resolve by my own. Can you please hel...
We would like to be able to pre-fill an assets field on the portal along with another field to allow people to link to the portal and create a ticket with pre-filled options. https://ourjira...
Hello friends, Is there any standards to follow when talking about status colors? For example Blue color should be when SLA is running And Gray when it is paused? Or vice-versa? Thank you V...
Hi all, How i can build an automation depending of the receiver address? We need four additional connected email accounts: 1@abc.com 2@abc.com 3@abc.com 4@abc.com if somebody write an eMail to ...
Hi I am trying to take the normalized field I created to effort and to multiply its value according to the following rules set: A Jira costume formula that will create the following rule set,...
I'm trying to collect CIs from AWS using the Assets - AWS Integration add-on (installed on our on-premises Jira SM datacenter) My company has a policy to prevent outbound connections to the internet...
Hi, I want to update Request Type=Incident Management for 350 issues at a time is it possible in Jira list view. Thanks,
Hi, I would like to manage a high-severity incident within a single slack channel without the use of threads. For example: jira would trigger an automated slack alert. To communicate the status of t...
Would like to know if the JSM v5.4.3 compatible with Jira 9.4.2 ? Does any one tested & is that recommended by atlassian ? I'm looking for this because there is fix available in JSM v5.4....
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