I have created a workflow property which once the Incident closed then all the fields in the form

[Sreenadh]

Hi,

I have created a workflow property which once the Incident is closed then all the fields in the form are NOT Editable and it is working fine.

Workflow property:

Still i am able to edit the Request Type which even the ticket is closed still i can modify the Request Type but i don't that kind of functionality which means once the ticket is closed Request Type is also Not editable.

Is this possible in Jira if yes please suggest me the solution for the same.

Closed ticket screenshot:

Thanks,

[Rilwan Ahmed · Accepted solution]

Hi @Sreenadh ,

Add one more status property and let me know if this resolves your issue. 

Property Key: jira.permission.edit.denied
Property Value: Leave it blank

Don't forget to publish the workflow after the changes, 

[Sreenadh]

Hi @Rilwan Ahmed 

Thanks for the update. yes it is working as expected.

Thanks,

[Joseph Chung Yin]

@Sreenadh -

Here is a reference link from Atlassian that can provide you with insight on using workflow status properties -

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.