Pre-Fill Assets field on Portal using URL

[Paul Madison]

We would like to be able to pre-fill an assets field on the portal along with another field to allow people to link to the portal and create a ticket with pre-filled options.

https://ourjira.atlassian.net/servicedesk/customer/portal/2/group/6/create/30?summary=%22Backup%20Script%20Failure%22&customfield_12345=<what do I put here>

For customfield_12345, what do I put after it to get the field to populate?

[Kai Becker · Accepted solution]

Hi @Paul Madison ,

as far as I know, Assets fields are not supported. A workaround might be, setting another field (e.g. text) with a specific value. After the issue has been created, use an automation rule with object lookup, to populate the Asset field, based on the text value.

[Paul Madison]

Thanks for your reply.

After many attempts I was not able to get it to work, so I moved on to a different solution.