Hello,
I have a weird issue, when a customer send email to helpdesk@domain.atlassian.net no tichet is created automatically. If I send an email the ticket gets created.
The same customer allready opened a tichet by email some time ago, so it worked.
What settings should I verify?
Thanks,
Hi @Alexandru Mihuleac
Could you validate the customer permissions section?
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi,
This user is allready a member of the helpdesk project.
I can't see anything diffrent from another customer/user wich doesn't have this problem.
I may miss some settings tho, I'm new to Jira :)
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.