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Auto assign

Team

we have field that Support Level : Level 1 & Level 2. Different department ticket should route to Level 2 directly based on Component & Product Categorisation as we selected.

pls advise automation rule

thanks

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Hi Sampath,

You can create an automation rule based on an Issue Created trigger.

Then add Conditions based on Components and Product Categorization as desired.

Then add a new action for Assign Issue.

Thanks for your response

Here I have created as

When value change

Edit issue field and then I can't able to move it

let me try your way of method

Additionally once ticket created It will be in triage dashboard and then our Team will edit the value and change to level 2

Sure - then just a trigger type of Field Value Changed and select the field for that. Then add an If/Else condition to handle if it is Level 1 or 2.

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