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when i reply to user email which is creating a another ticket on Jira. why?

Abdul Rahim
Infra Support April 25, 2023

when i reply a user mail . jira is creating another ticket. 

 

pleae help

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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April 26, 2023

Hi @Abdul Rahim and welcome to the community,

If you are changing the subject of your email, and removing the issue key from it, then JSM email handler will automatically create a new request. What is the subject of your replying email?

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