Community resources
Community resources
Community resources
Jira Service Management
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hi, I hope you are doing well i would like to ask if we can manage SLA in the free version. can you help me adjust SLA and manage my account or edit as per my requirements ? what is the cost o...
- Question
- cloud
- jira-service-desk
- jira-work-management
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Hi there! I need all the help the community can give me with this issue. I have an automation rule which works with a Webhook as a trigger. After that is triggered, it has to create an issue....
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I need to config alert and on call opsgenie for jira service management
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Hi everyone, is anyone here know how to create rules where my user fill up the due date in the ticket and automatically add the fill up due date in front my ticket summary? Example when user s...
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I had a lot of history of request to JIRA ticket service over 2 years. but I haven’t been able to access any of history since some point of time. Also, I can't view the requests I recently submitted....
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I'd like to have multiple people on call but based on the tag of the alert, different individuals should be looking at addressing the issue. Something like, if tag contains 'X' then notify ...
- Question
- opsgenie
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I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/ap...
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Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
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We have a board in Jira that centralizes the security team's vulnerabilities. The other teams responsible for resolution have their individual boards. The idea here is, we want to link our securi...
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Is it possible to enable login-free portal without allowing auto-created user accounts? We already have email setup to auto-create accounts when our service desk project receives an email and it loo...
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In testing my portal setup, when I click on Help Center, I see the one I am building and the default help center. How can I hide the default help center?
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Teams, Users, On-call & escalation all defined. We want to use the fully integrated "Operations" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud
- Question
- opsgenie
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hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in r...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
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In Opsgenie there is a no-one "user", does anyone know if you can add multiple no-one users? Use case: In the same rotation we have multiple shifts (think three 8-hour shifts in a ...
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All of a sudden, I get to see the last comment on top, from the user's perspective I had this configured to display all comments from old to new, with the detail that the recent entrances were visibl...
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I am working with an account that has the "Organization Admin" role, but i cannot access Ops Genie at all - any attempt just redirects to https://environment.app.eu.opsgenie.com/auth/login?type=sso, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Occasionally service tickets will come in and the reporter is listed as our support email address instead of the actual client's email address. Usually, I can find their email address within the tick...
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Hi all, We are trying to standardise our users in a single team with one Public Name (so SAFE Customer Support) but when we look at the customer portal, we are different colour icons. So one of u...
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Jira Service Management provides a robust platform for managing IT, but effectively evaluating the value delivered by IT requires a strategic approach to metrics, one that can look past the ...
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For some reason, our default satisfaction report shows 'OK' in the comment field, unless a reporter actually fills in a comment. If the customer doesn't fill in the field, I would expect ...
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Hi Atlassian community, I have had several time the requirement that for a Jira workflow there are two fields to be added to the SAME transition, but the second field shall only be shown depending o...
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We need an Incident Management platform that includes SMS messaging to key teams. What is the best Atlassian product for this? I am reading some notices that Opsgenie is going to ...
- Question
- jira-service-management
- opsgenie
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...piKey: ********-****-****-****-************ team: Test notification: waiting-interval-time-in-minutes: 5 on: true TENANT_NAME: DEV-sample I have used alerts implementation based on o...
- Question
- opsgenie
- spring
- spring-boot
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