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We need an Incident Management platform that includes SMS messaging to key teams.

brian.franscoviak
brian.franscoviak
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July 22, 2024

 

We need an Incident Management platform that includes SMS messaging to key teams.  What is the best Atlassian product for this?  I am reading some notices that Opsgenie is going to be discontinued?

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Hans Polder
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July 23, 2024

@brian.franscoviak ,

Welcome to the community!

You read correctly that Opsgenie is going to be discontinued, but the good news is that it's now part of Jira Service Management, which is an end-to-end IT Service Management solution that also includes Incident Management enablement (next to change/problem/service request).

In Jira Service Management, the power is at the users side. Each user defines themselves how they want to be contacted in case of a call-out. It could be a (combination) of SMS, a phone call, a push message or an email!

More information here: https://www.atlassian.com/software/jira/templates/it-service-management

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