Tag: "opsgenie-cloud"

  I have a webhook integration configured so that when it receives an ack, it sends a  notification. However, I noticed that sometimes the owner comes in email format and other times it co...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello Everyone,   I am unable open a case in Atlassian support. I have logged in with Owner role. Does any one has any idea how can i raise this issue. Any email address you can share. 

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Welcome to the Opsgenie Migration group. This group is designed to be a supportive forum for discussing migrations from Opsgenie to Jira Service Management or Compass. We encourage you to take your...

• Opsgenie Migration
• Discussion
• opsgenie
• opsgenie-cloud

  We're receiving alerts from GCP through the standard webhook integration. The payload looks like this: { "incident": { ... "metric": { "labels": { "metric_label...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

  Opsgenie App on andriod phone not able to access Opsgenie . SSO enabled

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

I have been able to login to Atlassian using my email address.  This address has been added to an OpsGenie instance currently in place for our organisation and when I try to access it the login ...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

  Is it possible to create some sort of dashboard or tracking mechanism to see when jobs ran last.

• Opsgenie
• Question
• cloud
• jira-service-management
• opsgenie
• opsgenie-cloud

We have opsgenie creating alerts based on tickets being created on jira service desk. The severity field(custom field) is getting blank values although jira service desk tickets have a value assigned.

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Community, How can I remove the old phone from this list? Ever since I changed my phone, I have not been receiving notifications via the Opsgenie application. I checked the logs, and it s...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello, We are trying to improve the title of the Opsgenie notifications. We have a payload that is sent to Opsgenie, and we would like to include a field from this payload in the notification title....

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

  I am currently attempting to integrate FortiAnalyzer with Opsgenie; however, I am encountering an error message that appears in the web debug log. This issue is preventing successful integrat...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello,   I'm on Iphone 16 with the latest os upgrade and noticed that I'm not receiving critical alerts.  I've double checked my settings and confirmed that I am overriding the DnD settin...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

We wish to feed in email alerts from an anti-virus platform to monitor for issue.   The platform generates 1000's of email per day, most of which we have no interest in and just filtering some...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello,   I would like to know what timezone the entries in the Timeline of the manually created incidents refer to. I assume that the incident timeline is set to the timezone configured in the...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi all,    When using confluence in our company, we have many users mistaken the search box in the left pane as the global search box and led to many confusions. We plan to  either...

• Opsgenie
• Question
• cloud
• confluence
• opsgenie-cloud

I see the V2 integration with microsoft teams for opsgenie found here:  https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-teams-v2/ It would appear that there is no...

• Opsgenie
• Question
• cloud
• essentials
• opsgenie
• opsgenie-cloud

In this api description;    "type": "hourly", "length": 6,   What is hourly and what is length? Going further the payload example, neither type nor length are adding up to anythin...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Is automation the only way? I have a look in "Rules for taking action against alerts" and in the rules "Update action" I can only "add comment" and "Close ticket" I can't choose anything else like tr...

• Opsgenie
• Question
• opsgenie
• cloud
• jira-service-desk
• opsgenie-cloud

If "Continue with next Policy" is disabled but the first alert policy conditions are NOT met, does this mean the next policy in the chain will be checked?

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

I am looking for average time to ACK an escalation as well as any other useful data

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

We've set up notifications based on alert priorities. P1 through P3 alerts will notify dev team users, staggering times between escalations. This was agreed to by our management team and I am not inc...

• Opsgenie
• Question
• cloud
• exception
• notification
• opsgenie
• opsgenie-cloud
• +1 more tag...

Hi I have set my opsgenie account to send me a push notification immediately on the app. It still takes 10 minutes to send the push notification to my phone. Is there anyway to make it real time. I h...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, I am trying to create an integration rule where I could use multiple alert processing rule set so that i could receive different alerts for open, close, acknowledge from single integration. My so...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud

Greetings, I am testing Essentials trial, want to have automated phone calls from StruxureWare during off hours for certain critical hardware we have to monitor in our company. Configured integratio...

• Opsgenie
• Question
• cloud
• opsgenie
• opsgenie-cloud
• struxureware

Alerts are created via API integration. using the same integration, notes are added to alerts.   When an alert is created, a JSM issue created. When a note is added, via API, to the alert, t...

• Opsgenie
• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud