Create Customer portal with multiple screens, depending on the previous answer (Jira Service Desk )

[Michał Wesołowski]

Hi,

We want to create Customer Portal, with multiple steps, where questions in each step depends on the answer in the priovious one:

Is it possible in Jira Service Desk? Or is there some plugin we can use? 

[Alexey Matveev · Accepted solution]

Hello,

Have a look at this plugin:https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

[Maura Swart · Accepted solution]

We use the ProForma plug-in that allows us to dynamically display/hide sections of a form  based on the user's response to a previous question.  One of the features we like is not having to create a custom field in Jira for every field in our forms.  Here's a link: https://marketplace.atlassian.com/apps/1215833/proforma-forms-custom-fields-for-jira?hosting=cloud&tab=overview.  

[Michał Wesołowski]

Thank you. I have 2 more questions:

1. In one step, we want o ask users for a domain name. We would then like to run a script that checks whether or not this domain redirects somewhere (read the header information returned from the server) and displays the next step accordingly.

2. Then at some point in the process, we need to send an email to a 3rd party with the information collected so far.

Is this level of customization even possible? What scripting language is used for writing Jira scripts? (Javascript?).