Community resources
Community resources
Community resources
Jira Service Management
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Hi all, For a Project I have created a Dashboard: How I can set this visible for a Customer in this Project (only one person or two persons not for all)? Thank you for your help.
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- jira-service-desk
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Who can explain me what the exact differences are in features between the cloud and the server version?
- Question
- jira-service-desk
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I have problem to update universal plugin manager. I try to update on version v. 3.0.2, but i get error: "An error was encountered while updating the UPM. See the logs for more details." Can you plea...
- Question
- jira-service-desk
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You can see that there are many jira servicedesk process. Too much of ram usage for it. So, sometime it is broken.
- Question
- jira-service-desk
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I have used a Workflow and have a request which start with "Pending Approval" status. I have transitions "Approve" or "Decline". If I chose to Approve the status remains "Pending Approval" ...
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Hi, I've just installed an instance of JIRA Service Desk and added a user from our internal AD. However, when he tries to log on he receives the following error: The password could not be changed b...
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We have an email from Atlassian asking us to make the payment for Atlassian Cloud. But we only need Atlassian Service Desk alone. Is it compulsory to buy Atlassian Cloud to work on Atlassian Service ...
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Hello, I am looking for a plugin that can send emails parameter, controlled. Example: If the number of tickets in a queue reaches a definable threshold, a mail with predefined content should be se...
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Hello, altough I have correctly set the JSD project name, feedback email sent to customers (i.e. when a ticket is created) still show the default project name: "Primo progetto Service Desk". I see ...
1,091 views 6 0 Deleted user February 11, 2019 -
Hi. I'm using JSD cloud and I'm new to setting it up. When an issue is raised by customer and the support agent replies, is it possible to have the agent's comment to appear in the email to...
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Olá! Estou tentando configurar a abertura de chamados via e-mail entretanto o erro abaixo e exibido. Já validei as credenciais e configurações de e-mail em outro cliente. Infelizmente o Jir...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Hi :) My company is just getting started with Jira Service Desk. We would like to customize the text and link on the confirmation page on a project - after raising a ticket as an anonymous c...
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Hello Community, Is there a way to edit these quick links in the Customer section of Service Desk? We have noticed that the query is skewed because it uses: reporter in orga...
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I have a custom field which is a drop-down and displays 4 options to select for the user. I would like to add a 5th drop down but can't seem to figure out how to edit that field. It appea...
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Hi. I have to create monthly reports of time consumed on tickets per organization. Is there any plan for improving the reports view/functionality? To be hones it is lacking plenty of important things...
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Hello, I need to migrate hundreds of customers from another help desk system. I would prefer to avoid telling them to re-register on the new Jira Service Desk portal. I have learned that I can ...
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We need to provide read-only access some Jira Core users in a project that allows anyone with Service Desk portal to create tickets. The plan looks great up to that point #7 https://confluence.atlas...
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Hi Folks Is there a way to disable/hide the Comment and Remaining Estimate on a Transition screen? I cant figure out a way to disable them from the screen. Thanks
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What happens to existing forms when upgrade from ProForma Lite to ProForma? We are evaluating between ProForma Lite vs ProForma and would like to know the process of upgrading to the paid version if...
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If you deal with systems integrations at all (sending HR data to Payroll, Benefit Providers, or to another internal system), you may know the pain of integration errors and failures. We've all had th...
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We are fully implementing Jira Service Desk but still working along with our IT Consultants in which they have their own ticketing system. When an e-mail is sent to JSD, it also creates a ticket on ...
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I am an administrator for project and siteadmin with atlasssian site, Following documentation to change transitions using bulk edit indicates I don't have permission to change transition. Is there an...
- Question
- jira-service-desk
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Hi folks. We create issues from emails and once we reply to client our issue is closed/resolved. we track assignee/reviewer and time spent which is easy However if client responds after...
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We have our jira service desk set up to pull emails from gmail and create tickets for them. Looking at logs today, we have no signs of activity since January 24th, 2019. Running a test (Applications/...
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We recently received approval and purchased a license for Jira at my company. Currently we are still running the evaluation version but the boss wants to upgrade to the full version (with license) in...
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