We are facing a huge problem using Jira Service Desk.
The customer list page on the side bar is something we would want to hide so badly.
Tried Security Field Plugin, which is not able to solve the problem.
We're hosting it ourselves. Just wondering if there's any way I can modify the source code? to hide the button? Wondering which file I should be modifying to hide the "customers" button on the side bar ?
I know this is handled with the Service desk agent permission at project settings > permissions. If your agents don't have that permission the "customer" button will be hidden. But the Service Desk Agent permission is needed for your agents to interact with customers and access Service Desk features of a project. So without it, I believe you can only comment on tickets and not transition tickets or anything else. But again it is needed to interact with your customers so I don't really understand why you wan't to disable it because you want to help your customers. You can also see all the tickets per customer (the ones who are still unresolved and the ones which are resolved) which is usefull if you want to look for a specific ticket from a customer.
But either way, you could try to set up a new project role and add it to the permission scheme without adding the project role to the service desk agent permission.
Hi, thanks for your replying.
Actually,I don't think i should remove their service desk agent permission.
I need the agents to interact with the customers, and do the transitions as well.Just wondering if there's a way to prevent them from getting a full list of the customer emails so easily.
There maybe is while using java scripting.
The following page describes which code you can use to hide elements and where to find the ID of the element (by using inspecting in your browser).
They example they use here is to put the code in the announcement banner but in the new jira experience it has been deleted. But since you have jira server, you can modify the code in your files. You have to look it up which one that is, I am not sure of that since I am using jira cloud my apologies
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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