Send mail when time is logged

[Heino Søndergaard Pedersen]

Hello again Atlassian Community.

My company wants to implement a system that sends our client an e-mail every time a certain number of hours have been logged, since we sell our support in blocks with an automatic renew system. Is there a system or a plugin that can achieve this? 

For example if a client has a 5 hour plan, we want it to send them an e-mail every time 5 hours has been logged notifying them that a new "block" is being renewed.

[Alexey Matveev · Accepted solution]

Hello,

I think you would need a plugin for it.

You could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could develop a listener for the Work logged on issue event. Check the logged time and send a email, if necessary.