Hi! I'm using the JiraAssets API and on the documentation we need to specify a Jira WorkspaceId in the URL. To retrieve the id we need to query this endpoint: /rest/servicedeskapi/insight/wor...
Data Center Jira v9.10.1, JIRA Service Management v5.10.1 On date fields, help text gets partially obscured by the calendar icon: This was a new problem following a recent upgrade, but I d...
I'm trying to block change requests being approved if the planned start date is in the past. I've set a validator to compare the planned start date with the current date but it seems that the approva...
Hello all, I would like to know if there is a way to find all the organization the reporter is in via JIRA automation rule. I do want to check manually. I am trying to achieve - when a issu...
Hi! Please advise on how can I configure the automation mistakes notifications to be despatched to a shared organization email so that every applicable group contributor has get right of ent...
Hi, Today i saw weird situation, have approval system with mail notifications and I receive only every second mail. In portal system I see all of the tickets which need approval but mail notificatio...
Hello, my client is able to see others clients projects, how can i manage his account so he can not visualize others projects?
Hi All! My Team leader has told me to search if there is a way to integrate SNMP protocol to Jira Service Management to create automatically the tickets via this protocol. Can you provide me the solu...
Hello, recently migrated from Halp to JSM, and just like in Halp recipes, I would like to create emoji shortcuts, I've searched through a lot of articles to confirm if there are any limitations to th...
...ith: --------------------- The current user should match at least one of the following criteria: The user is a member of one of these groups: SG-internal The following script returns true f...
Hi all, We are trying to simulate the consolidation logic for new similar issues -- when a new issue is created that is similar to an existing issue, do something on the new issue. Atlassian h...
Hi all, I got a custom field "Resolution comment" which becomes mandatory when issue is resolved. How can I send the content of that custom field to the Reporter when the issue is set to reso...
Hello Team, How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member). **Online-peop...
Backlog of issues in a project were created with a form that attached to the ticket. Currently, that form is outdated and isn't capturing all the data that is required for the issue. It's requiring m...
Hi All, Schema = Users ObjectType = Users Attribute = Account Status Selections = Active, Inactive Looking for assistance, I'm trying to create an automation rule that looks at an account's stat...
Hey everyone! Yesterday, when I was working on an automation rule I saw the Reopen forms action and I got really excited to use it. Today, I cannot see it in the Forms section: I have tried to ...
First off, I've turned off Unassigned in my project as tickets can get lost. Issue: Whenever someone creates a ticket, it gets automatically assigned to me if they didn't specify who the assignee is...
As a tester, the only category I ever need with our custom labeled Tasks is "Development." Depending on the tests we may end up needing 15+ test subtasks. So while it's not hard to make that selectio...
I'm configuring JSM as the ticketing tool for my organization and I would like to limit the status that's enlisted in the drop down. This drop down consists of status that has been created acro...
...ections": [{ "activityTitle": "There are currently " + issueLookupSizeHere + " in the queue that require a laptop to be shipped out:", "text": "", "markdown": true }] } ) }}
I'm working with an automation to linked an object in a bidirectional way when is added in the Object Type field attibute. I need to fill the field in the another object referenced if i update only ...
I am looking for generic Atlassian video training that goes over the Incident Management and the Change Management modules within Jira Service Management.
Hello, I have a Jira SM portal were there are two types of customers: the ones that open requests and add comments, and the ones that only should browse the tickets opened in the organization....
Hi, I'm trying to tag the Custom Field Assignee in an automated Slack message using: @{{Project Lead.displayName.split(" ").first}}. But the Slack message returns: @firstName without tagging the...
Hello, in Confluence there is a great feature that allows us to know who is editing or viewing a page, if they are making changes and where... Wouldn't it be great to have that same functionality...
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