Send email notifcation after issue is resolved

Question

Hi all,

I got a custom field "Resolution comment" which becomes mandatory when issue is resolved.

How can I send the content of that custom field to the Reporter when the issue is set to resovled?  I checked the post function of workflow but there is no option to send email with custom field value.

Regards,

Balaji Shriram Murkute · Answer

Hi @Zaldy Parian ,

I think in the workflow there is no option send custom mail.

But using the automation this is possible please follow the below step.

Please go to the automation-> create one automation-> Then select Issue transitioned trigger and select a From and To Status->Then select Send Mail action.

Then configure the automation as per your requirement.
Please refer the below automation SS.

Or you can send particular custom field data in the automation using {{issue.customfieldname}} this smart value.

Please let me know if you face any query in the automation.

If find this helpful , then please accept my answer.

Regards,

Balaji Murkute