I'm having an issue with email replies not truncating content when a person replies to a notification. For example, If I add an issue comment in the portal, my boss will reply to the notificat...
Can the default 'ticket' emoji be changed to another emoji for creating tickets in the Assist (virtual agent) Slack channel? Atlassian documentation doesn't state anything about changing it....
Hey all, I have a quick question for one of our Asset Fields "Customer" and its configuration. This is the asset field inside of a ticket: As you can see on the right there is the "hub" or...
Hello! I use Jira service management. I receive tickets from multiple users, before raising a request, user must make an authorisation on Attlassian system. As such, any user after email auth...
I am creating new email invitations for a customer, they appear at first but disappear when I refresh, even though the invitations have been sent. what is the problem?
When I am creating custom templates in Conflucence for certain space then in Jira service management at the same space I can not find this template. Goal is for knowledge base articles in Jira servi...
Good afternoon We launched a portal for managing customer requests, and we want customers to see requests from other users. How to do it? Now it just shows the error “We couldn’t find any requests”
https://confluence.atlassian.com/jirakb/some-customers-are-not-receiving-the-custom-customer-notification-email-templates-in-jira-service-management-1116292279.html I have read this in...
I am a jira admin and I want to create another (second) jira site for the same organization. We , then, plan to migrate projects from other organization site to this one. The question...
We are migrating from SAP's Solution Manager to JIRA Service Management, so we were wondering if there is a way to export remaining open tickets from SolMan to JIRA. Or do we have to recreate them ma...
I would like to auto-fill the 'User' field of the same object based on a 'Uid' data in the CSV import file. The 'User' and 'Uid' data belong to an object schema called 'Employees. The reason for usi...
Hi Team, How to remove Non filed? in cloud platform in Jira any suggestions to me. Thanks,
We have multiple projects on our JSM. We needed notifications sent from individual mail servers configured for each project. I tried to set up individually for incoming email servers. For outgoing, t...
Is it possible to grant/restrict customer to certain request type in a single project?
Hi, I have a few automations based on some custom fields, and I have noticed during the past week that 2 of them are now missing and failing my automations. The first one is in a proj...
Services seem really useful, is there any way of visualizing and export a full dependency map for services without insights in standard plan?
Hello team, How can we clone the attachment from one cloud instance to another cloud instance. We are having two cloud instances when an issue is created in one instance the same issue is created an...
I have made a report, this works fine, but how can I change the columns in the report details? I want to delete the column Report Type .
I have two service requests, each under a different portal group. Is it possible to query which portal group was used when the issue was created? I would like to set a field with automation for issue...
we want to set up SMS notifications on different triggers. Is this possible?
Hi, we have restricted our JIra assets schema using the roles. I am wanting some of the team to be able to impact assets only on certain objects. I provided them with manager access on those object...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
Hi there, In Assets I have a field that is referencing an objectType call "Type" I have set the cardinality to Unlimited as from the CSV there are multiple 'Types' that are going to be imported int...
Steps to reproduce: Customer creates a JSM ticket via web portal. Agent responds to customer via JSM. Customer responds to the email they got about the agent's response. Expected results: Cus...
Watching this video (~1m21s) got me really excited about Assets, however there aren't any templates that match the demos. Getting started with the schema has so far been the hardest part and wo...
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