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I have a Jira SM portal were there are two types of customers: the ones that open requests and add comments, and the ones that only should browse the tickets opened in the organization.
I have tried to create a project role that only has browse projects permissions, but in the portal the customer with that role, will be only be able to see the requests opened by himself/herself (that is to say none or only if the agent changes the requester to him/her).
To see the other tickets, only by adding him/her to the organization, but by doing that Jira SM automatically add that login to the Service Project Customer - Portal Access global role adding the ability to create requests, the thing that we didn't want to grant.
How can I do this?