Hello everyone I would like to create a query in which the tickets in two projects create the cause as a selection field and the date from to. When I use this query, tickets that are not in this pe...
Dear all, In Jira issue types we have the possibility to organize fields in custom Tabs for better classification of information and avoid long list of fields in a single view In our customer insta...
Is there a setting that can be enabled to automatically assign a ticket based on the most recent comment or ticket status change?
Hey Guys, I have a situation where I am using 2 projects of jira service desk from 2 different companies, basically it client and supplier situation. I want to create an automation where when...
Hi all! I would appreciate help for such an issue I've met: as a jira admin, I've set a notification email to a reporter to update about the fact that ticket was rejected by project man...
Hello All, I am currently working on extracting customer/organization data from each project in JIRA Server. I am using the API (/rest/servicedeskapi/servicedesk/id/organization) to retrieve the lis...
Hello, I would like to ask why some of my colleagues are not getting email notification on issues they created or they are mention in. I have helped them to switch on the notification in the...
Dear All, I have noticed that when a client creates an account through our servicedesk, this contact will be put in CRM automatically. However, depending on how the clients fills out the details, it ...
Good Morning, In the situation where a customer writes in a closed ticket, other than the email notification, is it also possible to push the notification message into a ticket comment? My thinki...
How to find the Jira issues that has entered a particular status and staying in the same state for exactly 10 days using JQL query
Hi , I have to skip the approval if assignee on the issue is equals to some value on the specific field (which have multiple values.) I need help in creating the logic for this. Atta...
We are having Form in a request type in a project and I want to update one of the fields (which is not a custom field but a field I created in the Form itself) to a new custom field that I will creat...
hi there tasks, which have status "Done" still appears in product backlog. I checked workflow and "Done" Status is right side, but tasks appear in backlog. Could you tell me, how can I disap...
We are configuring the same SSO provider for customers for JSM and also for internal for the rest of the Atlassian suite. Customers are added as guests and therefore get an #ext# onmicrosoft account ...
Hi, I am using marker.io tool for web testing. It is connected to our Jira Service Management but when creating issues the organization field does not appear. How can I show the field? Or can I...
...ustomers and write comments. The notification for customers for public comments is active. A test could not confirm this occurrence, so it occurs sporadically (at least 3 times so far). What could be the r...
Hi, I would like to export test cases from JIRA to excel with test steps but right now I'm not able to export it with steps. Also, I don't have 'Better excel exporter' app. Is there any other way to...
Hello, I would like to move the search button to the top of our portal page. Its only a frontend customization, not changing what the search button purpose. Is it possible to do that without using ...
Hi everyone, We have a slack chat integration with our JSM, and users are creating tickets using it without any issue. We would like to add now a new logic step, that if the message contain a tag o...
My CSV Header is below StudentId, Name, School, Class And my asset project already has school and class object. My requirement is here 1. I want to import this multiple ti...
I connected a workspace A in the slack integration, and then accidentally selected another workspace B in project setting / chat. How can I change the workspace connected here in chat?
Hi all, I got a business requirement to automatically assign values to 2 custom fields based on the selected values of a cascading field. I tried Jira automation rule, but it has a limit of 65...
Não estou conseguindo abrir o trelo do meu trabalho
I need to send reminders to people if they have not approved a change request. The Change request, can have multiple Approval groups, and then in each group is a list of approvers. Firstly, how d...
Hi, I wrote a script in the behavior environment for a cascade list field The beginning of the code: ------------- import com.atlassian.jira.component.ComponentAccessor def customFieldManage...
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