Bitcoin scammers adding me to a JIRA project and I can't remove myself nor set my profile visibility to private. This is obviously not a good security (nor UX) design by Atlassian. How do I remove my...
Hi All , is there any app that gives an option to send issue attachments by notification email (using automation)?
Hi, i created an automation to detect some pattern in issue summary and cut it out, but I can't make it work. For unknown reason, the nesting of two smart values doesn't work, while other contributi...
Please check this below image, this image is taken from my one of the Epic, inside that Epic subtasks are created. Now, I use this below Jira filter You can see that the last column...
I'm trying to calculate the time to resolution of a ticket in a separate field in order to be able to display it on a dashboard. I'm not interested in a third party plug-in so I'm trying to figure it...
Trying to Configure a Incoming Mail Server and I get an error messaging saying unable to find a valid certification when connecting Exchange via IMAP. Has anyone been able to solved this? We are goin...
...he objects won't appear to customers in a custom asset field, and set "Retired" to 'true'. It should also create a new object with a similar version of the "Name" attribute (ie. the original o...
that will retrieve only the issues were both members (Correspondent AND Field Retail) exist and not when they are separate or without members that are NOT Field Retail? Nothing I have read so far ex...
I have a JSM Agent who is having issues with comments in tickets. She adds a comment and saves it, but then she can't see it until she refreshes the page. She thinks this started happenin...
First time trying to update a custom field from within an automation. When I select Edit Issue, I am able to search and find my custom field, but the only option is "This field will be cleared". If I...
Hi All, Is there a way I can customize the Agent notifications message? I am trying to add certain 'attributes' to the notification content and I am not able to find any obvious way to do that. Tha...
Hi If our Operations creates an issues we would like that an e-mail is created with the text from the issue created by Operations, is this possible?
Hi, I am trying to import STORIES and have them linked with an EPIC. This is a TEAM MANAGED PROJECT. In this link: https://support.atlassian.com/jira-software-cloud/docs/upcoming-...
Hi there. I would like to figure out how to edit assets from a request. I have the automations made to create assets in a certain schema using a request form. I would like to use an asset fi...
Hello All, We've started upping our usage on Jira Service Management (as opposed to Jira Software). It looks as though the pricing model on the automation is different whereas on JIRA software ...
Greetings, I am working to install the "AWS Service Management Connector". We have applied it to just one service project, but there are new options appearing in every service desk portal (see b...
So we have our email set up so that if anyone emails our support address it automatically generates the JIRA ticket based on the email. That's all working great. The problem comes when communicating ...
Hi, I need a query showing me issues that have been commented by the role "customer" only. Is there any solution working on Cloud for Jira Service Management? A result, I want that already cl...
I'm wondering what I could use services for. I read that linking services shows what impact a change to one service has on the other. But I don't know how to apply this in practice. Could you please...
Hello Support , We have created one form with Smart Forms with various information regarding new employees of our company (access rights , subscriptions etc). Each of these sections (access ri...
Our normal SLA hours are 08:00 - 17:00. Our office closes at 13:00 on 22 December 2023. I can only add a full day as a holiday on the calendar so that is not an option. If I change the working hour...
When using the 'Manual trigger from issue' with the 'Prompt for input' toggled to on, I am unable to set the 'Default value' field as a smart value. For example, I am trying to fill the box ...
Hello, how are you? I'm having a problem in Jira: I have an operation that serves customers outside of JIRA through JIRA. Everything works except the attachments, because when we attach any documen...
Hello, I am trying to send an email to a group of users with an information table. This table rows are created by an iteration on issues. I have not problems with other fields, but just ...
We just tried the new Jira App "JSM Assets - Microsoft Entra ID (Azure AD) Integration" for getting our Entra ID Users and groups into Asset DB. We also are looking for a solution to link the asset-u...
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