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Opening and link a ticket to another jira instance

Hey Guys,

I have a situation where I am using 2 projects of jira service desk  from 2 different companies, basically it client and supplier situation.

I want to create an automation where when a ticket is created with a specific issue type than it would open another ticket into the other Jira instance project and linked them. Is this possible to connect the 2 project between each other?

I know that you can link issue to other Jira instance but I am not sure how to create and select other project to the the other instance during the automation.

Cheers Aaron

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 20, 2023

@Aaron Micallef -

Hi Aaron:

Establishing connection between two different instances of JSM, you will need to setup application link -

What you can also do to establish automation rule to Send Web Request setup to your other site for issue creation -

Hope this give you some ideas.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Hello @Joseph Chung Yin 

Thank you for your help, I am opting for the web request, for some reason I am getting an error on the incoming web request, it is stating incoming webhook No issue from webhook.

Cheers Aaron

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