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I have a situation where I am using 2 projects of jira service desk from 2 different companies, basically it client and supplier situation.
I want to create an automation where when a ticket is created with a specific issue type than it would open another ticket into the other Jira instance project and linked them. Is this possible to connect the 2 project between each other?
I know that you can link issue to other Jira instance but I am not sure how to create and select other project to the the other instance during the automation.
Establishing connection between two different instances of JSM, you will need to setup application link - https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/
What you can also do to establish automation rule to Send Web Request setup to your other site for issue creation - https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-web-request
Hope this give you some ideas.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team