Using SSO with Entra ID is pulling through guest email address
We are configuring the same SSO provider for customers for JSM and also for internal for the rest of the Atlassian suite. Customers are added as guests and therefore get an #ext# onmicrosoft account set up in Entra ID (Azure)
If I add users via customers then when they log, they get the simple sso option but the user pulls through the #ext# onmicrosoft email address and therefore emails don't work.
If I add users via the project > people then they get an Atlassian account (so get asked to create a password etc) and have the Atlassian login page (with a MS option). They can log in via the MS method, but that looks very messy.
Any idea how to have customers just added with the nice sso box and the address / account to come through correctly.
I've followed the MS advice to ensure the correct fields are pulled, but still getting issues