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We are configuring the same SSO provider for customers for JSM and also for internal for the rest of the Atlassian suite. Customers are added as guests and therefore get an #ext# onmicrosoft account set up in Entra ID (Azure)
If I add users via customers then when they log, they get the simple sso option but the user pulls through the #ext# onmicrosoft email address and therefore emails don't work.
If I add users via the project > people then they get an Atlassian account (so get asked to create a password etc) and have the Atlassian login page (with a MS option). They can log in via the MS method, but that looks very messy.
Any idea how to have customers just added with the nice sso box and the address / account to come through correctly.
I've followed the MS advice to ensure the correct fields are pulled, but still getting issues