Creating a User Asset object when a New user form is submitted

[Gerrald Stephen]

Morning All,

We have setup a New User request form and linked the main data fields such as Name, Location, Department to Custom Jira fields.

I wanted to know if I can setup an automation to automatically create a New User object with the Attributes from the form fields. I tried setting up the automation with Form submission as the trigger and the action being to Create Object. An example of the attributes I set was as follows:

Name : {{issue.Employee First Name}} {{issue.Employee Last Name}} (Linked Jira fields)

The rule runs but comes up with the error as follows:

{"errorMessages":[],"errors":{"Company":"The value provided is invalid"}}

Has anyone been able to do this?

TIA.

[Vijay Dadi]

Hello @Gerrald Stephen ,

Do you have a Company as an attribute in your object schema. Can you please provide a screenshot of your automation, so that it provides better understanding of the issue.

[Gerrald Stephen]

Hi @Vijay Dadi ,

Thank you for your response. I have confirmed that we do have the company as an attribute in the Staff object schema.

Here is the screenshot of the automation action:

I have selected the trigger as when the Onboarding form is submitted. As mentioned, the Employee location and name is a linked Jira field on the form.

Let me know if there is anything further that you need from me.

Kind regards,

Gerrald Stephen

[Vijay Dadi]

The field Company is free text field or a reference to an Object, where Company name is a part of another schema?

[Gerrald Stephen]

Hi, is this for the field in the automation? If so, then the Company field is a free text field. I don't have a field in the form with the company field.

I had a look at the object schema and the Company attribute has the Type value as the Department Field. Would editing the field for this in the automation make a difference?