Auto assign ticket based on comment or status change

[Kyle Hendrickson]

Is there a setting that can be enabled to automatically assign a ticket based on the most recent comment or ticket status change?

[Jack Brickey]

Hi @Kyle Hendrickson ,

If you are using Company managed projects and you are an admin then you can add a post function that will assign to the current user (the one transitioning the issue). For the Comment part I would consider Automation.

For Team managed projects you can also Manage the workflow an add a Rule to assign the issue. Again use Automation for the Comment bit.

Let me know if you need further assistance.