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I need to send reminders to people if they have not approved a change request.
The Change request, can have multiple Approval groups, and then in each group is a list of approvers.
Firstly, how do I get hold of the Approval Groups field? I assume it is its customfield number, but once I have the field. how does one go through the list and then check if anyone from that 'group' has approved the change?
You should be able to do this with some of Automation's native features.
The rule below...
You can add conditions, additional JQL requirements (eg. Issue Type), etc - depending on your scenario. But this should be the basics you need for a successful rule.
Let us know what you think!