Date Started wrong date format when Logging Work

[Ingus Mikuda]

Struggling to get date formats correct.

When using Log Work got an issue that after entering Time Spent I have an option to enter Date Started. This field I shows Date format 2/15/2021 5:21 PM while I have changed all options to German standard under Look and Feel and also under System -> Advanced settings. I have changed both Java and Javascript date and time pickers.

In all other places on Jira Service Management I see correct date and time, but when trying to Log Work I got this wrong standard.

Is this bug or am I missing some settings?

[Angélica Luz · Accepted solution]

Hello @Ingus Mikuda,

Thank you for reaching out to Atlassian Community!

Testing on my local site and also checking similar cases, I found out that the issue that you are facing is related to a known bug on the new issue view, where the date format is not respected:

• New Issue View does not respect Jira's Advanced Settings Date Format
• New issue view: custom date/time format setting not respected in the new view

They are already In Progress, so please, vote and watch to receive updates about the bug tickets.

Kind regards,
Angélica

[SYSCONNECT HELPDESK]

@Angélica Luz 

Hi .

Problem still remains... although modifying on advanced system settings and on look and feel date/time, it does not respects the modified format and shows the "american" format.

[Angélica Luz]

Hello @SYSCONNECT HELPDESK,

Thank you for reaching out to Community!

The bugs are still in progress, that’s why when modifying the settings and look and feel, the dates are not showing in the desired format. 

Please, watch both bugs so that you are notified when our developers fix the issue.

Kind regards,
Angélica

[Alexander James]

Dear Angelica and Atlassian,

As @Wojtek Pilwinski said, its still an issue. Specifically the time tracking popup is still displayed in mm/dd/yy AFTER switching JIRA regional settings to a non US date format (dd/mm/yy). The rest of JIRA behaves as expected but logging work on a ticket is displayed mm/dd/yy.

Regards,

Alex

[Wojtek Pilwinski]

The problem still remains. It more than year. Is there any progress?

For any help great thanks in advance.

[Angélica Luz]

Hi @Wojtek Pilwinski,

Thank you for reaching out to the Community!

The bugs I mentioned in my previous response were already closed. For more information, please check the description of this ticket:

• New Issue View does not respect Jira's Advanced Settings Date Format 

Now, there is a new feature request suggesting further customization of the date/time:

• Allow further customization for date and date/time field (that's not limited to locale) 

We'd suggest you vote for it as well as set yourself as a watcher in order to hear about updates on the development cycle.

Regards,
Angélica

[Hugh Gibson]

Angélica,

The problem is still there on the Log Work dialog, with the Date Started not respecting the language settings.

To be clear, this is not a request for further customisation options as in https://jira.atlassian.com/browse/JRACLOUD-76814. It's a bug, separately reported in https://jira.atlassian.com/browse/JRACLOUD-77988

Hugh