Hi. We are having an issue where users can't view an attachment on a ticket. The error looks like this -
You don't have permission to access /secure/attachment/202302/Test - Disfrutar de una estadÃa larga nunca habÃa sido tan fÃ¡cil..msg on this server.
The odd thing is, if the same user uploads the same attachments again, the user who previously got the error can view the files. I am an admin and I am getting the error on the first set of attachments as well. All of this makes me think it isn't really a permissions issue.
Thank you in advance for any assistance you can provide!
Hi @Sarah Ackerman,
Welcome to the Atlassian community.
It looks like a browser cache issue.
If the issue persists, you might need to get in touch with Atlassian support so that they can troubleshoot any problem at the backend.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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