Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Users receiving Forbidden You don't have permission to access /secure/attachment

Hi. We are having an issue where users can't view an attachment on a ticket. The error looks like this -

Forbidden

You don't have permission to access /secure/attachment/202302/Test - Disfrutar de una estadía larga nunca había sido tan fácil..msg on this server.

The odd thing is, if the same user uploads the same attachments again, the user who previously got the error can view the files. I am an admin and I am getting the error on the first set of attachments as well. All of this makes me think it isn't really a permissions issue. 

Thank you in advance for any assistance you can provide!

 

1 answer

Hi @Sarah Ackerman,

Welcome to the Atlassian community.

It looks like a browser cache issue.

  1. Have you tried to log out and log in? 
  2. Try a different browser or Incognito/Private mode.
  3. Do you have any installed apps on your Jira Cloud instance? If yes, you might want to disable all of them and check if this is related to any installed apps.

If the issue persists, you might need to get in touch with Atlassian support so that they can troubleshoot any problem at the backend.

Thanks,
Moga

Thanks! I will try some of these suggestions. 

Like mogavenasan likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you