Users receiving Forbidden You don't have permission to access /secure/attachment

[Sarah Ackerman]

Hi. We are having an issue where users can't view an attachment on a ticket. The error looks like this -

Forbidden

You don't have permission to access /secure/attachment/202302/Test - Disfrutar de una estadía larga nunca había sido tan fácil..msg on this server.

The odd thing is, if the same user uploads the same attachments again, the user who previously got the error can view the files. I am an admin and I am getting the error on the first set of attachments as well. All of this makes me think it isn't really a permissions issue. 

Thank you in advance for any assistance you can provide!

[mogavenasan]

Hi @Sarah Ackerman,

Welcome to the Atlassian community.

It looks like a browser cache issue.

1. Have you tried to log out and log in? 
2. Try a different browser or Incognito/Private mode.
3. Do you have any installed apps on your Jira Cloud instance? If yes, you might want to disable all of them and check if this is related to any installed apps.

If the issue persists, you might need to get in touch with Atlassian support so that they can troubleshoot any problem at the backend.

Thanks,
Moga

[Sarah Ackerman]

Thanks! I will try some of these suggestions.