I was setting up jira service desk in our organization server and configured it all. The connection tests were all fine. Then I created a project and for that project, I configured the email request. After filling all fields and saving and authorizing, I was prompted with an error.
We could not connect to your mail server, Something has gone wrong with your request. If symptoms persist contact your System Administrator. Check out our troubleshooting docs for help resolving the issue.
However, the connection to the mail server and its desired port was all fine.
Kindly help us resolve this issue.
Hello everyone, You can also try this;
Hi @F1 System,
Welcome to the Atlassian community.
This depends on what is in the logs and what the specific error is when connecting to the mail server.
Some possibilities include a changed server name, an expired SSL certificate, a firewall change, it just cannot be stated without further information.
I am getting following error. However, I'm able to login to the outlook with same credentials.
2021-02-16 17:44:18,757+0545 ERROR  Caesium-1-4 ServiceRunner Messaging Error when MailPullerWorker pulls emails from firstname.lastname@example.org: Logon failure: unknown user name or bad password.
2021-02-16 17:44:46,715+0545 ERROR  http-nio-8080-exec-16 fonepay 1064x166x1 mm7b9o 10.13.222.1,0:0:0:0:0:0:0:1 /rest/servicedesk/1/servicedesk/admin/email/test Unable to connect to the server at mail.f1soft.com due to the following exception:
javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:193) [jakarta.mail-1.6.5-atlassian-2.jar:1.6.5-atlassian-2]
at javax.mail.Service.connect(Service.java:342) [jakarta.mail-1.6.5-atlassian-2.jar:1.6.5-atlassian-2]
at javax.mail.Service.connect(Service.java:222) [jakarta.mail-1.6.5-atlassian-2.jar:1.6.5-atlassian-2]
at javax.mail.Service.connect(Service.java:243) [jakarta.mail-1.6.5-atlassian-2.jar:1.6.5-atlassian-2]
at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:88) [?:?]
at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:68) [?:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [?:1.8.0_275]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [?:1.8.0_275]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_275]
at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_275]
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343) [spring-aop-5.1.18.RELEASE.jar:5.1.18.RELEASE]
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186) [spring-aop-5.1.18.RELEASE.jar:5.1.18.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136) [spring-aop-5.1.18.RELEASE.jar:5.1.18.RELEASE]
Just a guess from the outside - but I would probably change the password of the mail account (to one without special characters) and try again.
Assuming there are special characters in password maybe they are preventing authentication (for whatever exactly case...).
Apologies, I mentioned the wrong configuration here. We should be focusing on the email channel only:
The username on this page should be updated. Are you getting the same result in this case? You will need to check with the Mail Server admin if the combination is the Emaill + Password or Username + Password.
What do you see under the Jira Administration > Applications > Jira Service Management - Email requests? You should be able to see the connectivity and the processing logs.
Once the email is processed, you will be able to see the processing log. A screenshot of this would be helpful to identify what's going on.
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