Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Pending approvers in automation

Hi! I am using Email notifications to remind customers about their pending approvals. 
And I want to log users who will receive emails about pending approval. 
There is "Pending approvers" value in the send email block. Maybe somebody knows how I can log for example emails or names of these users with 'Audit log".


Screenshot_2.png

1 answer

0 votes
Simmo Atlassian Team Feb 17, 2021

Hi @Andrey Boyarin

I'm afraid that you won't be able to get the exact list of pending approvers out, however you might be able to log out the Approvers field and then that will hopefully include the state so that you can see which approvers are in pending.

Cheers,

Simeon.

@SimmoI don't need to log all approvers. I want to log only those who will receive a notification (pending approvers). In my workflow, all approvals need that ticket passed to work in progress status. So if there is only one approval but needs 2 approvals, the ticket will stay in waiting for approval. 

Maybe there is another way to do it. I need the same thing as in notification automation section

Simmo Atlassian Team Feb 18, 2021

I'm afraid that the logic that we use in the Email action, "Pending approvers", isn't available as a smart value.

The closest you can get is to log out all the approvers and look at their status.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

276 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you