Removing or Hiding a mandatory Field for Customers without Jira Account's view for their Requests

[Mark_Vincent_T__Paril]

Hi Jira community, 

I was hoping if you could help me with this problem.

Is there a way to remove or hide mandatory fields like this shown below in the image?

I want to remove the  "Email Confirmation to*" from a customers view, a customer without a Jira Account. For Users with Jira Account this field doesn't show up.

Thank you!

[Simon H · Accepted solution]

HI @Mark_Vincent_T__Paril. The 'Email confirmation to*' is always present if the user is not logged into the customer portal and you have enabled 'Anyone can send a request without logging in' (Atlassian Doc Link). There is no way to hide this.

If you want to show or hide other fields on the customer portal, or set more extensive validation options, you might like to look at:

• ProForma Forms for Jira; or
• Extension for Jira Service Desk

Regards,

Simon
Product Manager - ProForma

[Mark_Vincent_T__Paril]

Thank you for your answer @Simon H this was very helpful!

[Mike Bowen]

Hi @Mark_Vincent_T__Paril 

Firstly all fields on that screen will not be visible for users that have not signed up to the Customer Portal. Meaning customers that email requests to your email address, they won't use a form, instead they'll use their email subject and body to describe the problem or request. 

Secondly that "Email confirmation to" is a custom field and has been made mandatory, meaning it will appear on the form for your "Signed up Customers to the Customer Portal", and thus is kind of redundant because you will know their email address already as they had to register a username and password with it. 

You simply want to remove that field from Custom Fields. To do that: Jira Settings, Issues, Custom fields and search for it. Delete it or remove it from your Customer Portal Screens. 

-Mike