Hi, After the update to the Cloud ServiceDesk this weekend, we are not able to find the option to link on-premise Jira tickets to the new Cloud ServiceDesk environment. If I go to the old lo...
Hi, After the Cloud ServiceDesk update in the weekend, we are now seeing the attachments in each post and not central as in the old environment. Is it possible to get the old way of...
We've set up 5 SLAs based on the priority level of issues logged. Is there a place (queue / report) where we can sort by which SLA overall is about to breach?
I'm trying to prefill the email field in the widget's form when a user is logged in on our site. I have managed to fill the email field with the user's email, but when trying to submit the form it lo...
Team, I want to know possibility about Active Directory account synchronization to Jira cloud Service Desk as Customers
Hello everyone, I'm trying to create specific report based on Components. In Components I added some "Addresses" and now I want to create report based on "on witch address are the most proble...
Hi Jira community, I was hoping if you could help me with this problem. Is there a way to remove or hide mandatory fields like this shown below in the image? I want to remove the&nbs...
Hi, I have a urgent issue.. I am admin in JSD and I setup Default Notification Scheme for my project, but I can not receive notification after I create/ edit ticket.. I find much error log in...
Hi, I am in the process of building a proof of concept for demo to management. I want the user to be able to input email addresses in a CC field in the submit form and when user clicks submit, the ...
I accidentally deleted the default support@[mycompany].atlassian.net e-mail address. How do I add it back in Project settings > Email?
Hi All, I have created a custom field, how can i publish to my project request type? This field will be used in more then one Projects. I have already check on the default scre...
Hi All, I have created a project for user to log case via portal. Will like to receive email notification whenever there is a new case created via the portal. How can i do so? Thanks ...
hello i am beginner and i would like to know how could i install jira core ,helpdesk confluence te bitbucket , for my local server , and reverse proxy for my website using ngnix , i ask for pr...
When editing issues, Is there a way to set the restriction in browsing the Reporter Field users only to contain Jira Service Desk Customers only? By default, an agent cannot browse any customers dur...
Hi, All. I'm creating Reports to track performance against SLAs. Pretty straightforward. But I was wondering where the drop-down list of "Series" comes from? Are these baked in?&nb...
I know that JSD ist certified for Incident Management, Problem Management, Change Management and Request Fulfillment and I also know that there are workflows available for those processes. But: Sh...
Are there any limitations on docker networking Bitbucket Pipelines? I try the following in one of the steps: Create a bridge network `somenet` Start a container with a set name `onecontainer` and...
I want to add Issue Status in the email subject line. I went through the following references but still in vain. https://community.atlassian.com/t5/Answers-Developer-Questio...
I have a development Jira site with three different Insight object schemas. Schema A has object attributes that are references to object in schemas B and C. I exported and imported into production s...
A lot of work went into building out our epics and now with the new boards, each ticket's association to an epic is getting wiped. This is creating a tremendous amount of administrative, no val...
We want to add custom Predefined Series based on Custom Field? We want to show list of Issues submitted by Organization.
I am trying to create a form for some of our users to submit issues with. When looking for help, I am seeing a lot of documentation telling me to go to Project Settings -> Request Types (t. ...
The only request type I can choose for my email requests in "Bug" but I want to use the less specific "General" request type and then assign it down to something more specific from there.
The easiest method I could see this working, and still using the Service Desk portal, is to give the supervisor the ability to assign the reporter and watchers. However, I only seem to be able to see...
On my service desk I have given access to internal collaborators with a Jira Software license so that they contribute to solve the problem to the client. However, I do not want them to be visible to...
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