Hello,
I'm using Jira Service Desk Server edition, and i want some fields to be auto-completed when someones create a ticket, with some information i get from AD (attributes), like Manager, Location, Phone NUmber, etc.
Is this possible?
Unfortunately, this is not possible out-of-the-box. However, there are plugins that handle reading attributes of users from AD. I would suggest you to have a look at Active Directory Attributes Sync plugin. See link below:
Hope this helps!
Hi,
You will need an addon to achieve this.
This one for exemple : https://marketplace.atlassian.com/apps/1212162/active-directory-attributes-sync?hosting=server&tab=overview
Cheers,
Mathieu
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